Service Engineer/Specialist - Manassas, VA

TRC Talent Solutions is partnering with a controls and automation organization seeking a Service Engineer / Specialist to support the reliability and lifecycle performance of mission-critical control systems. This role is heavily focused on field service, system uptime, and rapid issue resolution, with additional support for implementation, upgrades, and commissioning activities.

Summary

The Service Engineer / Specialist is responsible for maintaining, troubleshooting, and optimizing control systems in 24/7 operational environments. The role ensures system reliability through proactive maintenance, SLA-driven incident response, and continuous performance improvement. In addition, the position supports project execution activities including system configuration, startup, and customer-facing technical support.

Responsibilities

• Inspect, maintain, and update control systems in active environments

• Diagnose and resolve control system issues and implement performance improvements

• Monitor service channels (phone, email, ticketing systems) and respond to incidents within SLA requirements

• Track KPIs and collaborate with internal teams for rapid issue resolution

• Provide ongoing technical support to ensure system uptime and reliability

• Participate in 24/7 on-call rotation and respond to urgent system failures as needed

• Review P&IDs and develop instrumentation lists

• Prepare technical documentation and system records

• Configure HMI screens and PLC/DDC/DCS control logic

• Support system networking, integration, and configuration activities

• Assist with onsite startup, calibration, testing, troubleshooting, and commissioning

• Support customer training and operational handover

• Provide technical input during customer and sales discussions

• Support identification of additional service opportunities within accounts

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or related field (or equivalent experience)

• Strong understanding of mechanical and electrical systems in industrial or building automation environments

• Experience with one or more of the following platforms:

  • Tridium Niagara N4

  • Distech (BACnet, LON, Eclypse Controllers)

  • Johnson Controls (Metasys, Facility Explorer)

  • Siemens (Apogee, Talon, DXR, Desigo CC/Insight)

  • Rockwell Automation (FactoryTalk, RSLogix/Studio 5000, PlantPAx)

• Understanding of HVAC systems, P&IDs, and functional testing

• Experience troubleshooting live control systems in operational environments

• Willingness to participate in a 24/7 on-call rotation