Description
Receive calls regarding public safety emergencies and route them to the appropriate agency and/or officer; answer 911 calls and non-emergency calls for service; manage radio traffic of first responders; utilize standardized protocols to provide pre-arrival instructions to callers on scene; and providing emergency weather bulletins, traffic bulletins and general information to the public.
The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.
- Answers 911 calls by using standardized protocols and providing instructions to callers prior to arrival of first responders; utilizing ANI/ALI to obtain and verify address information; transferring 911 calls to other jurisdictions; and answering direct hotlines to various city departments and agencies.
- Dispatches first responders by using paging system for fire & EMS and dispatching system for police; utilizing VCIN to check for wanted persons and check CAD history for prior calls; prioritizing calls to ensure appropriate response is provided; monitoring phone and radio communication simultaneously and respond appropriately.
- Serves as VCIN operator by entering, modifying and clearing wanted persons, stolen articles and license tags; and providing confirmation to other jurisdictions in Danville.
- Performs other responsibilities such as receiving and transmitting weather and traffic bulletins; monitoring alarms for the vault, mass transit, generator and City Manager’s office; sending or receiving mail and other duties as may be required.
ADDITIONAL DUTIES - Attends meetings and training sessions.
- Performs additional duties to support operational requirements as assigned.
Education and Experience
High School Diploma or GED supplemented by six months/one year of post-secondary study or training: e.g. vocational, business, technical school, and no experience required.
An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
Certifications/Licenses
- Valid driver’s license and acceptable driving record according to City criteria.
- Candidate will be required to obtain certifications in CPR, VCIN/NCIC, DCJS Basic Dispatcher Certification, NIMS 100, 200, 700, and 800, EPD, EMD, and EFD within a probationary period.
Job Knowledge No knowledge of specific work. Ability to learn and general knowledge of having a job such as timeliness and receiving directions.
Reading Intermediate: Ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses.
Writing Intermediate: Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.
Math Basic: Ability to perform the four basic arithmetic operations (addition, subtraction, multiplication, division).
Communication Skills Decisions regarding interpretation of policies may be made. Contact may involve stressful, negative interactions requiring high levels of tact, and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
Independence and Decision-Making Normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.
Technical Skills Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
Fiscal Responsibilities No budgetary/fiscal responsibility.
Supervisory ResponsibilitiesMay occasionally direct helpers, assistants, seasonal employees, interns or temporary employees.
PHYSICAL DEMANDS
- Sedentary physical effort, exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
- Constant sitting, fine dexterity; adequate vision, hearing, talking to use computer, telephone and communicate effectively with others.
- Frequent pushing/pulling, reaching, handling, twisting.
- Occasional standing, walking.
- Rarely lifting, carrying, kneeling, crouching, crawling, bending.
NON-PHYSICAL DEMANDS - Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
- Regular and predictable attendance is expected.
- Frequently experiences frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, noisy/distracting environment.
- May occasionally experience emergency situations, irregular work schedule/overtime.
MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARETypically requires use of standard office equipment and telephone, and related software and hardware; and any other tools and equipment as appropriate or as assigned, including Headset, Computer Aided Dispatch, Protocol Cards, Priority Dispatch Pro QA Police, Fire and Medical, AVL.
WORK ENVIRONMENTThis work is performed in an office environment. There are no health, safety, or environmental factors. The employee must wear protective equipment as apparent or assigned, if any.